Return & Refund Policy:

Thank you for shopping with us at Eco Glow “ecogloworganic.com”. We want you to be completely satisfied with your purchase of our beauty cream products. If you are not satisfied for any reason, we offer a Return & Refund policy to ensure your peace of mind. Please read this policy carefully before initiating a return.

1. Eligibility for Returns:
a. We accept returns within 10 days from the date of delivery. To be eligible for a return, the beauty cream product must be unopened, unused, and in its original packaging.
b. Products that are opened, used, or damaged due to improper handling or negligence are not eligible for return.

2. Initiating a Return:
a. To initiate a return, please contact our customer support team within the specified return period. You can reach us at ecoglow712@gmail.com .
b. Please provide your order number, the reason for the return, and any relevant supporting information.
c. Our customer support team will guide you through the return process and provide you with instructions on how to return the product.

3. Return Shipping:
a. You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
b. We recommend using a traceable shipping method and retaining proof of shipment, as we cannot be held responsible for returns lost or damaged during transit.

4. Inspection and Refunds:
a. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1 above.
b. If the returned product is deemed eligible, we will process the refund to the original payment method used for the purchase.
c. Please note that refunds may take 10 business days to reflect in your account, depending on your payment provider’s processing time.

5. Exchanges:
a. We do not offer direct exchanges for beauty cream products. If you wish to exchange a product for a different variant or item, please follow the return process outlined above and place a new order for the desired product separately.

6. Non-Refundable Items:
a. Gift cards, promotional items, or any other items specified as non-refundable are not eligible for return or refund.

7. Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, as appropriate, and provide instructions on returning the damaged or defective item.

8. Exceptions:
a. We reserve the right to refuse returns or refunds if the product does not meet the eligibility criteria or if the return request is made after the specified return period.

9. Changes to the Policy:
a. We reserve the right to modify or update this Return & Refund Policy at any time. Any changes to the policy will be reflected on this page.

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact us at ecoglow712@gmail.com. Our customer support team will be happy to assist you.